Dhanyaal Rashid

Dynamic and detail-oriented Software Engineer with extensive experience in software development, IT support, and QA testing. Proficient in a wide array of programming languages, tools, and frameworks. Demonstrates expertise in delivering scalable solutions, optimizing processes, and collaborating effectively with cross-functional teams. Passionate about leveraging technology to enhance user experiences and drive innovation.

• Gazetteer

  Developed a web application with an interactive Leaflet map, weather updates, and additional features for enhanced user engagement.

  Tech Stack: HTML, CSS, JavaScript, PHP, APIs

• Company Directory

  Built a dynamic directory system with search, create, update, and delete functionalities for managing personnel, departments, and locations.

  Tech Stack: HTML, CSS, JavaScript, MySQL, PHP

• Tax Calculator App

  Built an Android app using Java and MySQL to calculate post-tax earnings.

  Tech Stack: Java, MySQL, Android Studio

• Hallmark Memorials Website

  Designed and launched a responsive website with HTML, CSS, and JavaScript.

  Tech Stack: HTML, CSS, JavaScript

• Rolls Royce Chauffeurs Website

  Developed a dynamic website with backend database integration.

  Tech Stack: HTML, CSS, JavaScript, MySQL

• Exams Invigilator & IT Support (Part-Time) - Oldham Sixth Form College (February 2025)
  • Organized and monitored exam environments, ensuring compliance with examination standards.
  • Troubleshot technical issues during online exams to maintain seamless operations.
  • Prepared detailed incident reports for accurate documentation of issues.
• Customer Service Adviser & IT Support - HMRC (February 2025 – April 2025)
  • Delivered customer support for tax-related queries and troubleshooting digital tools.
  • Resolved IT issues, achieving a 95% resolution rate for technical inquiries.
• Fraud & Cyber Crime Adviser - Concentrix & City of London Police (September 2024 – December 2024)
  • Supported victims of fraud and cybercrime, documenting and resolving cases effectively.
  • Maintained internal systems and provided technical documentation.
  • Trained colleagues on software tools to enhance operational efficiency.
• MI/Data Analyst - Department for Work and Pensions (DWP) (December 2023 – June 2024)
  • Produced detailed MI reports using Power BI, Excel, and SQL, driving data-driven decision-making.
  • Identified and resolved inefficiencies in data collection and reporting workflows.
  • Provided ad-hoc insights to senior management, improving strategic planning.
• Customer Service Adviser (Universal Credit) & IT Support - Department for Work and Pensions (DWP) (April 2023 – May 2024)
  • Assisted over 60 customers daily with Universal Credit applications and technical troubleshooting.
  • Provided IT support to internal teams, ensuring operational continuity.
• Software Test Engineer & Software Developer - Teleperformance (July 2020 – April 2023)
  • Conducted manual and automated testing for applications, including UK Emergency Services systems.
  • Developed and executed test scripts using Selenium and JMeter to ensure performance and reliability.
  • Reported defects using JIRA and collaborated with developers to resolve issues.
• Software QA Tester & Software Developer - Baanx App (December 2019 – June 2020)
  • Performed comprehensive regression testing for web and mobile apps.
  • Documented bugs and collaborated with cross-functional teams to resolve issues.
• Freelance Technical Projects
  • Gazetteer: Developed a web application with an interactive Leaflet map, weather updates, and additional features for enhanced user engagement.
  • Company Directory: Built a dynamic directory system with search, create, update, and delete functionalities for managing personnel, departments, and locations.
  • Tax Calculator App: Built an Android app using Java and MySQL to calculate post-tax earnings.
  • Hallmark Memorials Website: Designed and launched a responsive website with HTML, CSS, and JavaScript.
  • Rolls Royce Chauffeurs Website: Developed a dynamic website with backend database integration.
• IT Technician (Volunteer) - Oldham Council (April 2012 – July 2012)
  • Provided IT support for council members, troubleshooting hardware, software, and network issues.
  • Assisted with user training on Microsoft Office and Windows systems.

• Software Development Training – IT Career Switch (2024 – Present)
  • Covered comprehensive training in:
  • Programming languages: Bootstrap, Java, Python, JavaScript, C#, React, SQL, HTML, CSS, and MySQL.
  • Software testing skills: Selenium, JMeter, TDD/BDD, Agile, UAT, Waterfall.
  • Development tools: Git, Visual Studio Code, Android Studio.
  • Data visualization tools: Power BI, Tableau.
  • Project Management Tools: Kanban.
  • Software Design Patterns: MVC (Model, View, Controller).
  • Cyber Security.
  • DevOps – CI/CD Pipelines.
• IT Service Desk Support Certification – Generation (2020)
• Customer Service Skills Development – Teleperformance (2020)